AI Customer Feedback Analyzer

Transform Feedback into Actionable Insights

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Paste feedback and get sentiment, categories, and a short list of prioritized actions

AI Customer Feedback Analyzer is a Streamlit app backed by OpenAI models using structured outputs validated with Pydantic. For each input it aims to report sentiment, assign categories (such as product quality, service, pricing, delivery, UX, bugs, and suggestions), and return up to five actionable items with priority and reasoning tied to the text, so teams can skim decisions instead of rereading long threads.

When it is useful

You are triaging survey snippets, support quotes, or review blurbs; you want consistent JSON-shaped results for downstream tools; or you are demoing structured-output patterns to stakeholders. You supply an API key and run via uv (or pip) as documented.

What you can do

  • Analyze pasted feedback blocks through the UI shown in the project screenshots.
  • Rely on typed schemas so responses follow the enums and models defined in the repository.
  • Extend prompts or categories in code when your taxonomy differs from the defaults.

Limits

  • Models misread tone, sarcasm, or context; treat outputs as draft triage, not ground truth for HR, legal, or regulatory escalation.
  • Sampling bias matters; if inputs are unrepresentative, “insights” will be too.
  • Privacy: avoid uploading personal data you are not allowed to send to third-party APIs; retention follows your policies and vendor terms.

Frequently asked questions

What does AI Customer Feedback Analyzer return?

For pasted feedback it reports sentiment (positive, negative, or neutral), assigns categories such as product quality, service, pricing, delivery, UX, features, bugs, and suggestions, and returns up to five actionable items with High/Medium/Low priority and reasoning.

How does structured output work?

It uses OpenAI structured outputs validated with Pydantic models so responses follow typed enums and schemas defined in the repository.

How do I run it?

Needs Python 3.11+ and an OpenAI API key. uv sync, set OPENAI_API_KEY in .env, then uv run streamlit run main.py at localhost:8501.

Can I trust the triage for legal or HR decisions?

No. Models can misread tone or sarcasm. Treat outputs as draft triage, and avoid uploading personal data you are not allowed to send to third-party APIs.

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